NOMA LOCKERS – Luggage Storage Service

This document establishes the conditions regulating the hiring and use of the automated luggage storage services (hereinafter, "NOMA LOCKERS") offered through our website. By making a reservation, the user expressly accepts each of the clauses described herein without reservation.

Locker Types and Capacity

NOMA LOCKERS provides its users with three distinct locker categories based on size. The user is responsible for selecting the appropriate size for their luggage at the time of booking:

•         Locker M (Medium): Designed for small hand luggage, cabin suitcases, backpacks, or standard travel bags (Dimensions: 474x368x580 mm) .

•         Locker L (Large): Suitable for medium check-in suitcases or multiple combined backpacks (Dimensions: 474x462x580 mm) .

•         Locker XL (Extra Large): Intended for bulky luggage, large suitcases, or family luggage combinations (Dimensions: 474x846x580 mm) .

Rental Modes and Hourly Slots

The rental service is contracted flexibly through fixed hourly slots, adapting to the needs of each client. All prices include VAT and can be consulted on our website. The available hiring slots are:

•         3-Hour Slot: Ideal for short stays, express visits, or quick errands in the city.

•         8-Hour Slot: Optimized for full days at the beach, sightseeing, or interim transport periods.

•         24-Hour Slot: Intended for extended stays or full-day storage.

The rental period will formally begin to count from the exact moment the user activates the opening and inserts their luggage for the first time, or during the specific time slot reserved on the platform.

For longer stays, starting from 2 days, please contact us by phone call or WhatsApp at 0034685725954.

Refund and Cancellation Policy

At NOMA LOCKERS, we understand that travel plans can change at the last minute. Therefore, we offer a flexible policy conditioned on compliance with the following timeframes:

•         Cancellation 24 hours or more in advance: The user will be entitled to a full refund of the amount paid for the reservation.

•         Cancellation less than 24 hours in advance or failure to show up (No Show): No refund or financial return will be issued, as the locker has remained blocked and reserved exclusively for the customer, making it impossible to rent to other users.

Overtime and Late Penalties

It is of vital importance that the user removes their belongings before the contracted time slot expires (3h, 8h, or 24h). If the time limit of the reservation is exceeded without the luggage being retrieved, the system will block the automated opening.

•         Late Settlement Regulations: In order to proceed with opening the locker and retrieving the luggage, the user must mandatorily pay the financial difference generated by the excess time. This difference will be calculated by applying the cost of the additional hourly slots required relative to the end time of the original rental. The surcharge will be applied automatically on the payment platform before the locker is released.

Forgotten Items, Shipping, and Abandonment Policy

In the event that a user completes their rental period, does not retrieve their luggage, and leaves an item or belonging forgotten inside the locker, the following protocol will apply:

•         Home Delivery Service: If the user detects the forgotten item and requests the recovery of their belongings, NOMA LOCKERS can manage the shipping of the items to the address specified by the client. All costs and expenses derived from packaging, handling, and shipping shall be borne entirely by the user, and must be paid prior to dispatching the shipment.

•         Retention Period and Declaration of Abandonment: NOMA LOCKERS will safeguard forgotten belongings for a maximum period of 5 calendar days starting from the end of the rental period. After this 5-day period has elapsed without the user claiming the objects or proceeding to pay for the managed shipping costs, the items will legally be considered abandoned property for all purposes. Consequently, NOMA LOCKERS will be fully authorized to proceed with their disposal, destruction, or donation, as appropriate, without the user having any right to claim or compensation.

General Rules of Use and Liability

When using the facilities and systems of NOMA LOCKERS, the user expressly agrees to:

•         Deposit only legal luggage and objects. The storage of illegal substances, weapons, flammable materials, explosives, dangerous goods, or live animals is strictly prohibited.

•         Not store food or perishable goods that may generate odors, pests, or unsanitary conditions inside the compartment.

•         Ensure that the locker door is perfectly closed after inserting or reviewing the luggage. NOMA LOCKERS is not responsible for oversights due to faulty closures attributable to the customer.

Customer Service and Incidents

For any technical incident, justified delay, or issue with opening the locker, the user has access to a continuous technical support channel, the contact details and instructions of which are detailed both on the website and on the information panels in the physical premises.